privacy policy

What Information We Collect

We may collect personal information such as:

  • Your name, email address, phone number and postcode

  • Your relationship to BFS (e.g. homebuyer, landowner, partner, supporter)

  • Housing-related preferences or eligibility details

  • Information submitted through forms, surveys or email communications

  • Website usage information collected via cookies or analytics tools

We do not seek to collect sensitive information (e.g. race, health, religion) unless required by law or provided with your express consent.

How We Collect Information

We may collect information in the following ways:

  • Directly from you (e.g. through contact forms, newsletter sign-up, emails or events)

  • Through third parties where relevant (e.g. referrals from partner organisations)

  • Automatically when you browse our website (e.g. through cookies or analytics tools)

How We Use Your Information

We may use the personal information we collect to:

  • Respond to your enquiries or expressions of interest

  • Provide updates on our developments and shared equity programs

  • Share information about opportunities with BFS and its trusted partners

  • Understand housing needs and preferences across the Shoalhaven

  • Improve our website, services, and user experience

  • Ensure compliance with legal and regulatory obligations

sharing your information

We do not sell or rent your personal information. However, we may share it with trusted third parties who assist in delivering our services or communicating with you — such as:

  • Local community housing providers

  • Builders or delivery partners involved in our housing projects

  • Agents supporting project communications or outreach

  • Digital service providers (e.g. email platforms or web hosts)

We ensure these parties handle your information with appropriate privacy safeguards. We may also disclose personal information if required by law or to protect the rights, property, or safety of BFS or others.

Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely and only accessible by authorised personnel.

Where personal information is no longer required, we will take appropriate steps to destroy or de-identify it, unless we are legally required to retain it.

Accessing or Correcting Your Information

You may request access to, or correction of, your personal information at any time by contacting us (see below). We will respond to your request within a reasonable timeframe and may request verification of your identity.

Website Cookies and Analytics

We may use cookies and similar technologies to collect non-personal information when you use our website. This may include browser type, location, device data, or pages visited.

You may choose to disable cookies through your browser settings, but this may affect functionality.

Embedded Content and External Links

Our website may contain links to external websites or include embedded content (e.g. videos or maps). These sites may collect data about you independently. We are not responsible for the privacy practices of other websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Please review it regularly for any changes.

Contact Us

If you have questions about this policy, wish to access or correct your information, or would like to make a privacy complaint, please contact us on our contact page